1. Shipping and Delivery Time

• Orders are processed and shipped within 2 business days after payment confirmation.
• Delivery time varies depending on the region and shipping option chosen at the time of purchase.
• After shipping, you will receive a tracking code to track your order.
  • We are not responsible for delays caused by external factors, such as strikes, logistical problems with the post office or carriers.

2. Shipping and Costs

• Shipping costs are calculated based on the weight, size of the package and destination of the order.
• We offer free shipping on purchases above a certain amount (check conditions on the product page).

3. Return and Exchange Policy

We want to ensure your complete satisfaction! If you need to return or exchange a product, please follow the rules below:

• Deadline for returns: You have 7 calendar days after receipt to request a return, in accordance with the Consumer Protection Code.
• Product conditions: The item must be in perfect condition, unused and with the original packaging intact.
• Manufacturing defects: If you receive a defective product, the exchange can be made at no additional cost.
• Order errors: If there is an error in the shipping, we will bear all costs for the replacement.

4. How to Request a Return or Exchange

• Contact our support team by email with the order number and the reason for the request.
• After analyzing the case, we will send you instructions for the return or exchange.
• The refund will be made after the returned product has arrived and been inspected.

Thank you for choosing LABUBU-USA.COM and we are available for any questions! 🎨✨